FAQ

Returns & Refunds Policy

At Wrap Store Online, we supply professional tinters and wrappers with premium tools and solutions. If you are not completely satisfied with your purchase, we are here to help.

Returns
You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging.

Non-Returnable Items
Due to the nature of our industry and product quality standards, the following items cannot be returned:

• Opened or used chemicals (slip solutions, adhesive removers, prep sprays, etc.)
• Used squeegees, hard cards, or installation tools
• Open packs of knives or replacement blades
• Gift cards

How to Initiate a Return
To start a return, please use the contact form with your Order Number and the reason for the return. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

We highly recommend using a trackable shipping service or purchasing shipping insurance when sending items back to our Las Vegas facility, as we cannot guarantee that we will receive your returned item.

Refunds
Once we receive your item, our team will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Damaged or Defective Items
We pack every order with care, but if you receive a defective tool or a bottle that leaked during transit, please us the contact form immediately. We will make it right and send a replacement as quickly as possible.